Help Center

FAQ

The average shipping time is 12-15 days. Our products are sent directly to you from the supplier. Because of this unique business model we can save on storage and transport costs, and we can offer the products for a lower price than the competitor and pay the shipping costs for you.

The expected date of delivery has passed already, where is my order?

In 99% of cases the orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order in the delivery process delay. You can check the status of your order via the following link:

https://slimmeryou.eu/pages/order-lookup

Should you not have received anything 3 days after the expected delivery time? Please contact us.

Return Policy

Returns Made Easy

You have a maximum period of 14 days from the receipt of your order to exchange an item for a different size / color or to request a refund by handing it over to a postal service reception point.

1. PREPARE YOUR PACKAGE WITH THE RETURN FORM
Pack the items safely, if possible in the original package, and add the return form. It is important that you indicate in this document whether you need a different size / color or just want to return the articles.

Here you can download the return form.

2. PLACE THE RETURN LABEL ON THE PACKAGE
Choose a shipping method with track and trace number. If you can not find it, please contact your local post office.

3. SHIPPING
Go to a post office or parcel point and send your package.
Once the product has been received in our warehouse, the size/color will be exchanged as soon as possible or your refund will be arranged.

Track & Trace

Question: Where can I find my Track and Trace code?

Answer: On this page [LINK TO TRACK YOUR ORDER PAGE] you can enter your e-mail address and order number to track your package.

Question: My Track & Trace code does not contain any information, why?

Answer: From the moment your package arrives at the mail service the Track and Trace information will become available. Bear in mind that there might be some delays.